At Lume Label, we want you to feel confident and delighted with every purchase. Each piece is thoughtfully selected to bring elegance, comfort, and style to your wardrobe.

We understand that sometimes a purchase may not work out as expected. Our return and refund policy is designed to make the process clear and straightforward.

1. Return Eligibility

We accept eligible return requests made within [7 days] of delivery, subject to the conditions outlined below.

To qualify for a return:

• The item must be unused, unworn, and unwashed.

• All original tags and labels must remain attached.

• The product must be returned in its original condition and packaging.

• The item must be free from stains, perfume, makeup, damage, or alterations.

• Proof of purchase or an order number must be provided.

Items that do not meet these conditions may not qualify for a return, subject to applicable consumer rights.

2. How to Request a Return

To initiate a return, please contact us through our Contact Us page.

Please provide your order number, the item you wish to return, and the reason for your request.

Our customer support team will review your request and provide instructions for the next steps.

Please do not send items back without receiving return instructions from our team.

3. Damaged, Defective, or Incorrect Items

If you receive an incorrect, damaged, or defective item, please contact us promptly after delivery.

Include your order number and clear photographs showing the issue.

We will review your concern and arrange an appropriate resolution, which may include a replacement, exchange, refund, or another remedy as required by applicable law.

4. Exchanges

If you would like a different size or style, please contact our customer support team.

Exchanges are subject to product availability and eligibility.

If your preferred item is unavailable, our team will explain the available alternatives.

5. Non-Returnable Items

Certain products may be excluded from change-of-mind returns, including:

• Made-to-order or customized garments

• Items altered at the customer's request

• Products clearly marked as final sale before purchase

• Items returned in a used, washed, altered, or damaged condition

These exclusions do not limit any rights customers may have under applicable consumer protection laws.

6. Refunds

Once your returned item has been received and inspected, we will notify you of the refund decision.

If approved, your refund will be initiated to your original payment method within [5–7 business days].

The time required for the amount to appear in your account may vary depending on your bank or payment provider.

7. Return Shipping Charges

For eligible change-of-mind returns, return shipping charges will be handled according to the arrangements communicated during the return approval process.

For confirmed defective, damaged, or incorrect products, we will provide an appropriate remedy consistent with applicable law.

Any non-refundable shipping charges will be disclosed where applicable.

8. International Returns

International customers should contact our team before sending any item back.

International return eligibility, shipping arrangements, and applicable charges may vary depending on the destination country.

Any statutory return or cancellation rights applicable to international customers will be respected.

9. Order Cancellations

If you wish to cancel your order, please contact our team as soon as possible.

Cancellation requests are subject to the order's processing and shipping status. Once an order has been dispatched, the applicable return process may need to be followed.

10. Contact Us

For questions about returns, exchanges, or refunds, please contact us through our website.

LUME LABEL

Website: https://www.thelumelabel.com

Contact: Lumelabelofficial@gmail.com

Your Confidence. Our Commitment.