At Lume Label, we believe that a beautiful shopping experience should continue beyond checkout. We aim to ensure that every order is carefully prepared, securely packaged, and delivered with care.

1. Order Processing

Once your order is successfully placed and payment is confirmed, our team will begin preparing it for dispatch.

Processing times may vary depending on product availability, order volume, and whether an item requires additional preparation.

Orders placed on weekends or public holidays may be processed on the next working day.

2. Shipping Within India

Lume Label offers delivery to eligible locations across India through our shipping partners.

Shipping availability and applicable charges will be displayed during checkout, where supported.

Delivery times may vary depending on your location, courier service availability, and operational conditions.

3. International Shipping

We aim to make Lume Label accessible to customers beyond India.

International shipping is available only to destinations enabled at checkout. Shipping charges and estimated delivery times may vary based on the destination country.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Unless explicitly stated otherwise at checkout, these charges are the customer's responsibility.

4. Shipping Charges

Shipping fees, where applicable, are calculated based on factors such as delivery location, order details, and the selected shipping service.

The applicable shipping charge will be communicated before your order is confirmed.

5. Order Tracking

Where tracking is available, customers will receive tracking information through the contact details provided during checkout after the order has been dispatched.

Please allow some time for tracking information to become active after dispatch.

6. Delivery Delays

While we aim to ensure timely delivery, occasional delays may occur because of circumstances outside our control, including:

• Courier or logistics disruptions

• Weather conditions

• Public holidays

• High seasonal order volumes

• Customs clearance for international shipments

• Incorrect or incomplete delivery information

We appreciate your patience in such circumstances.

7. Incorrect Shipping Information

Customers are responsible for providing accurate and complete shipping information at checkout.

If you notice an error in your delivery address, please contact us as soon as possible.

We will try to accommodate address changes before dispatch, but changes cannot be guaranteed once an order has been shipped.

8. Undelivered or Returned Shipments

If a shipment cannot be delivered due to an incorrect address, unsuccessful delivery attempts, or other delivery-related issues, it may be returned to the sender.

Any reshipping arrangements or additional charges will be communicated to the customer before a replacement delivery is arranged.

9. Damaged or Missing Packages

If your package arrives damaged, or if an order is marked as delivered but you have not received it, please contact our customer support team promptly.

Include your order number and, where relevant, photographs of the packaging and items received.

We will review the concern and assist with the available resolution options.

10. Contact Us

For shipping-related questions or assistance with your order, please visit our Contact Us page.

Lume Label

Website: https://www.thelumelabel.com/

Thoughtfully Curated. Beautifully Delivered.