Welcome to Lume Label. These Terms of Service govern your access to and use of our website, https://www.thelumelabel.com, including the purchase of products and use of services offered through our online store.

By accessing our website or placing an order, you agree to these Terms of Service, subject to your rights under applicable law.

Please read these terms carefully before using our website.

1. Overview

This website is operated by Lume Label, a women's fashion brand offering clothing and related fashion products, including co-ord sets, kaftans, modest wear, and luxe wear.

Throughout this website, the terms "we," "us," and "our" refer to Lume Label.

Our online store is powered by Shopify, which provides the e-commerce platform used to offer our products and services.

2. Eligibility and Website Use

By using our website, you confirm that you are legally capable of entering into a binding agreement or are using the website with the permission and supervision of a parent or legal guardian.

You agree to use our website only for lawful purposes.

You must not misuse the website, interfere with its operation, attempt unauthorized access, or engage in fraudulent activities.

3. Product Information

We make reasonable efforts to display our products accurately, including their colours, designs, materials, measurements, and descriptions.

However, product colours may appear slightly different depending on screen settings, lighting, and photography.

All products are subject to availability.

We reserve the right to update product descriptions, pricing, and availability at any time.

Nothing in this section limits your rights if a product is defective, misdescribed, or otherwise fails to meet applicable legal requirements.

4. Pricing and Payments

Product prices are displayed in the currency shown on our website or during checkout.

Prices, promotional offers, and discounts may change without prior notice. Changes will not affect orders already accepted unless required by law or agreed with the customer.

Applicable taxes, shipping charges, and any additional fees will be displayed at checkout where required.

Payments must be completed through the payment methods made available at checkout.

We do not guarantee the availability of any particular payment method.

5. Orders and Acceptance

Once you place an order, you may receive an order confirmation acknowledging that we have received your request.

An order confirmation does not necessarily mean that the order has been accepted.

We may contact you if a product is unavailable, an order contains an obvious pricing error, payment cannot be verified, or additional information is required.

If an order cannot be fulfilled after payment has been collected, we will arrange an appropriate refund in accordance with applicable law.

6. Shipping and Delivery

We deliver to eligible locations in India and to international destinations where shipping is enabled.

Shipping availability, charges, and estimated delivery times depend on the delivery destination, product availability, and shipping arrangements.

Delivery estimates are not guarantees unless expressly stated otherwise.

For more information, please review our Shipping Policy.

7. Returns, Exchanges, and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy, subject to applicable consumer protection laws.

Customers are encouraged to review the relevant product details, size guide, and return conditions before placing an order.

Nothing in these Terms of Service excludes statutory rights or remedies that cannot legally be limited.

8. International Orders

Customers ordering from outside India are responsible for providing accurate delivery information and complying with applicable import requirements.

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country.

Unless expressly stated otherwise at checkout, these charges are not included in the product price and may be payable by the customer.

International delivery and return arrangements may differ depending on the destination country.

9. Intellectual Property

The Lume Label brand name, logos, website design, product descriptions, graphics, photographs, and other original content are owned by Lume Label or used with appropriate authorization.

You may not reproduce, distribute, modify, commercially exploit, or use our protected content without permission, except where permitted by applicable law.

10. User Conduct

You agree not to:

• Provide false or misleading information when placing an order.

• Use the website for unlawful or fraudulent purposes.

• Attempt to interfere with website security or functionality.

• Upload or transmit malicious code.

• Infringe the intellectual property or other rights of third parties.

• Use automated methods to misuse or disrupt the website.

We may restrict access or take appropriate action in response to misuse, subject to applicable law.

11. Third-Party Services and Links

Our website may use third-party services, including payment gateways, shipping providers, analytics tools, and Shopify applications.

Certain links may direct you to websites operated by third parties.

We do not control independent third-party websites and encourage customers to review their applicable terms and privacy policies.

Nothing in this section removes any responsibility that Lume Label has under applicable law.

12. Privacy and Personal Information

Your use of our website may involve the collection and processing of personal information, including your name, contact details, delivery address, and order information.

Personal information is handled in accordance with our Privacy Policy and applicable data protection laws.

Please review our Privacy Policy to understand how your information is collected, used, and protected.

13. Website Availability

We aim to keep our website accessible, accurate, and secure.

However, website functionality may occasionally be interrupted because of maintenance, technical issues, or circumstances outside our reasonable control.

We may update or modify website features where appropriate.

14. Limitation of Liability

To the extent permitted by applicable law, Lume Label will not be liable for indirect or consequential losses arising from the use of our website or services where such liability may legally be excluded.

Nothing in these Terms limits liability for fraud, wilful misconduct, or any liability that cannot be excluded or restricted under applicable law.

15. Indemnification

You agree to be responsible for losses or claims arising from your unlawful use of our website or your material violation of these Terms, to the extent permitted by applicable law.

This provision does not limit your statutory consumer rights.

16. Changes to These Terms

We may revise these Terms of Service to reflect changes in our business, services, or legal requirements.

The updated version will be published on this page with a revised date.

Where required by law, we will provide appropriate notice or obtain consent before changes become effective.

Changes will not retroactively remove rights arising under previously accepted orders.

17. Governing Law

These Terms of Service are governed by the laws of India, subject to any mandatory consumer protection provisions applicable to customers in other jurisdictions.

Disputes will be handled by courts or other legally competent authorities in accordance with applicable jurisdictional rules.

18. Contact Information

If you have questions regarding these Terms of Service, please contact us using the details below.

Business Name: Lume Label

Website: https://www.thelumelabel.com

Contact Page: https://www.thelumelabel.com/pages/contact-us

Customer Support Email: Lumelabelofficial@gmail.com

Location: Surat, Gujarat, India

LUME LABEL

Timeless Style. Effortless Elegance.